As an IT Support Technician, you'll be the go-to person for tech issues in a fast-paced FMCG environment. Your proactive approach and customer service skills will help keep operations running smoothly.
In the role of IT Support Technician, you will be responsible for providing technical assistance and support to users within the company. Your day-to-day tasks will include troubleshooting hardware and software issues, assisting with network connectivity problems, and ensuring that all IT systems are functioning optimally. You'll work closely with team members to resolve issues quickly and efficiently, ensuring minimal disruption to operations.
This position is well-suited for someone who enjoys problem-solving and has a strong customer service orientation. You will need to communicate effectively with both technical and non-technical staff, so good interpersonal skills are essential. Your proactive nature will help you anticipate potential issues before they arise, contributing to a smoother workflow.
Key responsibilities include: • Providing first-line support for IT-related queries • Diagnosing and resolving technical issues • Assisting with the setup and maintenance of IT equipment • Collaborating with other departments to improve IT processes
To excel in this role, you should have a solid understanding of IT systems and a minimum of two years of experience in a similar position. Familiarity with FMCG systems and networking knowledge would be advantageous. If you are a motivated individual looking to grow your career in IT support, this could be the perfect opportunity for you.
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