As an IT Support Technician, you'll be the go-to person for resolving technical issues and maintaining IT systems. This role is ideal for someone with solid experience in IT support and a knack for problem-solving.
In this role as an IT Support Technician, you will be responsible for maintaining and updating the IT Helpdesk system while ensuring that issues are resolved within agreed timelines. Your day-to-day tasks will include managing and supporting Office 365 environments, which encompass tools like OneDrive and SharePoint, and providing support for network infrastructure, including DNS/DHCP, cabling, and Wi-Fi access points.
You will also handle IT security measures, manage backups, and ensure malware protection is in place. Additionally, configuring and supporting VOIP telephony systems and printing/scanning services will be part of your responsibilities. You will work with AMR systems, which involves meter setup, diagnostics, and GSM modem configuration, providing site support as needed.
The ideal candidate for this position will have a minimum of three years of IT support experience and a strong understanding of various IT systems. You should be comfortable with stock control tasks, including receiving, dispatching, and tracking IT equipment. This role suits someone who enjoys problem-solving and has a proactive approach to IT support.
Overall, this position offers a chance to work in a professional environment where you can grow your skills and contribute to the efficiency of IT operations.
You'll be taken to the original listing on PNet to apply.