As a Senior IT Support Technician, you'll provide advanced technical support and mentor junior staff. This role is perfect for someone with a strong background in IT support and a passion for problem-solving.
In this role, you'll be part of a team that delivers IT solutions and support to various clients. Your main responsibility will be to provide Tier 3 helpdesk support, resolving escalated technical issues that require advanced knowledge and experience. You'll also have the chance to mentor junior team members, sharing your expertise and helping them grow in their roles.
Your day-to-day tasks will include managing and supporting Microsoft 365 environments, setting up SharePoint, and configuring Sophos firewall solutions. You'll need to ensure that security measures are in place, including managing firewall rules and implementing best practices for security. Strong troubleshooting skills are essential, as you'll be addressing complex issues that arise in a fast-paced technical support environment.
This position is ideal for someone with at least five years of experience in IT support, particularly in a senior capacity. If you have a commitment to continuous learning and enjoy mentoring others, this could be a great fit for you. Key requirements include a solid understanding of core IT systems and the ability to effectively resolve technical queries.
Overall, this role suits individuals who thrive in a technical support environment and are eager to take on challenges while helping others succeed. If you're ready to step into a senior position and make a difference, consider applying for this opportunity.
You'll be taken to the original listing on PNet to apply.