As a Support Technician at Altron, you'll play a crucial role in ensuring that IT systems run smoothly for customers. This position is ideal for someone who enjoys problem-solving and has a passion for technology.
Altron is looking for a Support Technician to join their team in Vredendal, Western Cape. In this role, you will be responsible for providing technical support to customers, ensuring that their IT equipment is installed, maintained, and troubleshot effectively. Your main goal will be to close new support calls within the agreed Service Level Agreements, ensuring customer satisfaction and timely responses.
Your day-to-day tasks will involve working directly with customers to resolve their IT issues. This could include anything from setting up new hardware to diagnosing problems with existing systems. You will need to be proactive in your approach, ensuring that you meet the Mean Time to Respond and Mean Time to Complete metrics set by the company.
This role is well-suited for someone who has at least two years of experience in a similar position and enjoys working in a fast-paced environment. If you have an ITIL Foundation Certification, that would be a plus, but it is not mandatory. You should be comfortable with various IT equipment and have a knack for troubleshooting technical issues.
Overall, this position offers a great opportunity for those looking to grow their careers in IT support while making a positive impact on customer experiences.
You'll be taken to the original listing on CareerJet to apply.