As a Junior Field Support Engineer at iOCO, you'll provide essential technical support for desktop and laptop systems, as well as network issues. This role is perfect for someone who enjoys hands-on problem-solving and working directly with clients.
iOCO is looking for a Junior Field Support Engineer to join their team in Sasolburg. In this role, you will be responsible for providing technical support to clients, focusing on desktop and laptop systems, as well as network troubleshooting. Your day-to-day tasks will involve diagnosing and resolving hardware and software issues, ensuring that clients have a smooth experience with their technology.
You will work closely with clients, often visiting their locations to address any technical challenges they face. This hands-on role requires a proactive approach to problem-solving and a strong commitment to customer service. You will also have the opportunity to learn from experienced engineers and develop your skills in a supportive environment.
Key responsibilities include: • Providing on-site and remote support for desktop and laptop systems • Troubleshooting network issues and ensuring connectivity • Assisting clients with software installations and updates • Documenting support requests and resolutions for future reference
To succeed in this role, you should have at least 2 years of practical experience in IT support, with a focus on desktop and laptop systems. Strong communication skills and a customer-oriented mindset are essential, as you will be interacting with clients regularly. If you are passionate about technology and enjoy helping others, this position is a great fit for you.
You'll be taken to the original listing on CareerJet to apply.