As a Service Desk Agent at iOCO, you'll be the first point of contact for customers needing technical support. Your role will focus on incident management and ensuring customer satisfaction through effective communication.
iOCO is looking for a Service Desk Agent to join their team in Johannesburg. In this role, you will be responsible for assisting customers with technical issues and ensuring their queries are resolved efficiently. You'll work closely with other team members to maintain high standards of service and support.
Your day-to-day tasks will include managing incoming calls, logging incidents in the call logging system, and following up on outstanding issues. You'll need to ensure that all interactions meet the company's service level agreements, providing timely and effective solutions to customer problems.
This position is ideal for someone who enjoys helping others and has a knack for problem-solving. Strong communication skills and a proactive attitude are essential, as you'll be the face of the company for many customers. Familiarity with incident management processes and call centre operations will be beneficial, but a willingness to learn is equally important.
Key responsibilities include: • Responding to customer inquiries and technical issues • Logging incidents accurately in the system • Following up on unresolved issues to ensure customer satisfaction • Collaborating with team members to improve service delivery
If you're looking to start your career in IT support and enjoy working in a collaborative environment, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.