Join a supportive team as an IT Technical Support Agent, where you'll be the first point of contact for IT queries. This role is perfect for those who enjoy problem-solving and helping others with their tech issues.
Fouche & Co Pty Ltd is looking for an IT Technical Support Agent to join their team in Hillcrest. This company specializes in providing IT solutions and technical support for both local and international clients. As a member of this close-knit team, you will be responsible for addressing IT support queries and ensuring users receive the help they need.
In this role, you will act as the first point of contact for incoming IT support requests. Your day-to-day tasks will include remote troubleshooting for users around the world, as well as handling occasional onsite support tickets. You will be expected to log, update, and maintain support tickets accurately to ensure a smooth workflow.
The ideal candidate will have a solid understanding of Microsoft products, including Windows, Office 365, Teams, and Outlook. Experience in a first-line IT support role is essential, as you will be assisting users with various technical issues. Additionally, basic knowledge of network cabling will be beneficial when onsite support is required.
This position is suitable for individuals who are reliable, well-spoken, and enjoy helping others with their technology challenges. If you are looking to start your career in IT support and thrive in a supportive environment, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.