As a Senior 3rd Line Support Analyst, you will play a crucial role in providing advanced technical support for clients. This position is ideal for someone with extensive experience in Azure and a passion for problem-solving.
In this role, you will be responsible for providing high-level technical support to clients, primarily focusing on Azure infrastructure. Your day-to-day tasks will involve troubleshooting complex issues, resolving escalated support tickets, and ensuring that client systems run smoothly. You will work closely with other IT professionals to implement solutions and improve service delivery.
Key responsibilities include: • Managing and resolving 3rd line support tickets • Collaborating with the team to enhance infrastructure performance • Providing guidance and training to junior support staff • Documenting processes and solutions for future reference
This position is best suited for individuals with a strong background in IT support, particularly in cloud environments like Azure. You should have excellent problem-solving skills and the ability to communicate effectively with clients. A minimum of five years of experience in a similar role is required, along with a deep understanding of networking and virtualization technologies.
If you thrive in a remote work environment and are passionate about delivering exceptional customer service, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.