As a Supervisor: Support Analyst, you'll lead a team in providing second-line support. This role is ideal for someone who enjoys problem-solving and improving processes.
In this role, you will supervise a team of support analysts, ensuring they provide effective second-line support to users. Your day-to-day tasks will involve troubleshooting complex issues, guiding your team in resolving problems, and identifying areas for improvement in the support process. Strong communication skills are essential, as you'll need to interact with both your team and users to ensure a smooth support experience.
You will be responsible for overseeing the team's performance, providing training and mentorship, and ensuring that all support requests are handled efficiently. Your attention to detail will be crucial in maintaining high standards of service and ensuring that all documentation is accurate and up-to-date.
The ideal candidate for this position is someone who thrives in a team environment and has a knack for organisation and prioritisation. If you have experience in IT support and are looking to take on a leadership role, this could be a great fit for you.
Key requirements include: • Strong oral and written communication skills • Excellent organisational and prioritisation abilities • A detail-oriented mindset • Experience with Linux is a plus
This role is not entry-level friendly, as it requires a solid understanding of IT support processes and the ability to lead a team effectively.
You'll be taken to the original listing on CareerJet to apply.