As an IT Support Technician at MIT Auto Parts, you'll be the go-to person for resolving technical issues. Your expertise will help keep the IT systems running smoothly and efficiently.
MIT Auto Parts is looking for an IT Support Technician to join their team in Germiston, Gauteng. In this role, you will be responsible for providing technical support to ensure that all IT systems function effectively. Your day-to-day tasks will include troubleshooting issues, managing support tickets, and implementing solutions to enhance system performance.
You will work closely with other IT professionals to address user concerns and escalate issues when necessary. A strong understanding of IT support frameworks, including SLA-driven support and escalation models, is essential. You will also be expected to conduct root cause analysis to prevent recurring issues.
This position is ideal for someone with at least three years of experience in systems and technical support. A National Certificate in IT Support is required, and your ability to communicate effectively with users will be crucial. You should be comfortable working in a fast-paced environment and be proactive in identifying and solving problems.
Key responsibilities include: • Providing first-line support to users • Troubleshooting hardware and software issues • Managing and escalating support tickets • Conducting root cause analysis for recurring problems
If you have a passion for technology and enjoy helping others, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.