Join Uptime Global as a Tier 3 Engineer, where you will lead projects and provide high-level support in a dynamic managed services environment. This role is perfect for someone with extensive IT support experience who enjoys tackling complex challenges and mentoring others.
Uptime Global is looking for a skilled Tier 3 Engineer to join their managed services team. This role combines project management and high-level technical support, making it ideal for someone who thrives in a fast-paced environment. You will be responsible for leading infrastructure and cloud projects, mentoring junior engineers, and ensuring customer satisfaction through effective problem-solving.
In your day-to-day work, you will manage various projects, including migrations and deployments of network devices and cloud solutions. You will also serve as the final escalation point for complex technical issues, providing expert guidance to your team. Clear communication is key, as you will be actively involved in client meetings and project planning.
Your responsibilities will include auditing client environments for security vulnerabilities, tuning monitoring systems, and documenting procedures for internal use. You will also participate in on-call support as needed, ensuring that you are available to address urgent issues.
This role suits someone with at least eight years of IT support experience, particularly in a managed service provider setting. A strong command of various technologies, especially in Windows Server and virtualization, is essential. If you are passionate about technology and enjoy mentoring others, this position could be a great fit for you.
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