Join SHEilds as a 1st Line IT Support professional and be the first point of contact for IT issues. This role is perfect for someone who enjoys helping others and has a knack for solving technical problems.
SHEilds is looking for a dynamic individual to fill the role of 1st Line IT Support in Roodepoort. In this position, you will be responsible for providing essential IT support to both internal staff and external customers across various global offices, including the UK and Dubai. Your day-to-day tasks will involve troubleshooting basic software and hardware issues, ensuring that users can effectively utilize their technology.
You will also assist with the management of Learning Management Systems (LMS) and Customer Relationship Management (CRM) systems. This includes user support, workflow guidance, and data entry tasks. Additionally, you may have the opportunity to create simple graphics and media for online publication, adding a creative element to your role.
This position is ideal for someone who enjoys problem-solving and has a foundational understanding of IT support. You should have experience in a helpdesk or IT support role, along with strong communication skills to assist users effectively. A willingness to learn and adapt to new technologies will be crucial for success in this role.
Key responsibilities include: • Delivering first-line IT support to users • Troubleshooting hardware and software issues • Supporting LMS and CRM systems • Assisting with media creation for online platforms
If you are looking to start your career in IT support and thrive in a collaborative environment, this role at SHEilds could be a great fit for you.
You'll be taken to the original listing on PNet to apply.