As an ICT Support Technician at a boutique hotel, you'll be the go-to person for all tech-related issues. Your role will involve troubleshooting, user support, and collaborating on ICT projects to enhance the hotel's operations.
The ICT Support Technician plays a crucial role in ensuring that all staff at the boutique hotel can effectively use their technology. You'll be responsible for providing first and second line support for any ICT-related incidents, helping staff resolve technical issues through various channels such as phone, email, or in person. Your ability to diagnose and troubleshoot problems will be key to keeping operations running smoothly.
In this role, you'll also manage user accounts and assist with software installations and configurations. Keeping track of hardware and software inventory will be part of your daily tasks, ensuring that everything is up to date and functioning as it should. You'll work closely with your colleagues on both short-term and long-term ICT projects, contributing to the overall improvement of the hotel's technology infrastructure.
This position is ideal for someone with at least two years of experience in IT support and relevant certifications like A+ and N+. Strong customer service skills and the ability to work well under pressure are essential. If you enjoy problem-solving and helping others, this role will suit you well.
Overall, you'll be part of a supportive team that values collaboration and professional growth, making it a great opportunity for those looking to advance their careers in ICT support.
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