MRI Software is looking for a Systems Administrator to join their EMEA Managed Services team in Cape Town. This role focuses on providing first and second-line support for the Horizon system, ensuring excellent customer service and system availability.
As a Systems Administrator at MRI Software, you'll be part of a dedicated team that provides managed services to clients across the EMEA region. Your main responsibility will be to support the Horizon system, acting as the first point of contact for any incidents or service requests. This role is ideal for someone who enjoys problem-solving and helping others, as you'll be working directly with users to resolve issues and ensure they can effectively use the system.
Your daily tasks will include logging and managing incidents, troubleshooting system issues, and providing application support. You'll also be responsible for maintaining documentation and knowledge base articles to help improve service delivery. Strong communication skills are essential, as you'll need to keep users informed about the progress of their requests and manage their expectations.
This position requires a basic understanding of Windows environments and familiarity with ticketing systems. While previous experience with property management systems is beneficial, it's not mandatory. The role is designed for someone who is eager to learn and grow within a supportive team environment, making it a great entry-level opportunity.
MRI Software promotes a flexible working model, allowing you to work from home three days a week. However, be prepared to work UK hours, which may require some adjustment. If you're looking for a role that combines technical support with excellent customer service in a collaborative setting, this could be the perfect fit for you.
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