Join Sedna as an IT Support Technician and enhance our service delivery and customer experience. This role is perfect for someone with a strong technical background who enjoys solving complex issues and supporting advanced IT initiatives.
Sedna is looking for an experienced IT Support Technician to join our team in Modderfontein. In this role, you will be responsible for maintaining and improving the support services provided to our business. Your expertise will help resolve complex technical issues, perform root cause analysis, and contribute to system design and optimization efforts. You will also support advanced IT initiatives across various Sedna sites.
Your daily responsibilities will include leading configuration and troubleshooting efforts across supported platforms, including Cisco and HP systems. You will ensure that all end-of-life systems are upgraded to the latest supported operating systems, providing a seamless experience for users. Additionally, you will be part of an on-call rotation, offering 24/7 support for critical incidents and emergencies.
This role is ideal for someone with a strong background in IT support who thrives in a dynamic environment. You should have at least three years of experience in service delivery and customer experience, along with the ability to tackle complex technical challenges. If you are passionate about improving IT services and enjoy working collaboratively, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.