As a Support Lead at Lesaka Technologies, you'll guide a team of IT support professionals to ensure top-notch service delivery. This role is perfect for someone with strong leadership skills and a passion for technology.
Lesaka Technologies is looking for a Support Lead to oversee their IT support function in Johannesburg. In this role, you will be responsible for ensuring that the support team delivers effective desktop, endpoint, application, and connectivity support to clients. Your leadership will be crucial in maintaining high standards of service and addressing any technical issues that arise.
Day-to-day, you will manage a team of support professionals, providing guidance and support as they troubleshoot and resolve technical problems. You will also be involved in developing processes to improve service delivery and ensure that the team is well-equipped to handle various support requests. Strong communication skills will be essential as you interact with both your team and clients to ensure satisfaction.
This role is ideal for someone with a solid background in IT support and leadership experience. You should be comfortable in a fast-paced environment and have a knack for problem-solving. Key responsibilities include:
If you have a passion for technology and a desire to lead a team, this position could be a great fit for you. Join Lesaka Technologies and help shape the future of IT support in a collaborative and innovative environment.
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