As a Senior Helpdesk / IT Operations Engineer, you'll be the go-to expert for complex technical issues. This role is perfect for someone who thrives in a fast-paced environment and enjoys solving challenging problems.
In this role at Network IT, you will be responsible for managing and resolving complex technical incidents across various systems, networks, and cloud services. Your expertise will be crucial in ensuring smooth operations in hybrid network environments, which include both on-premises and cloud-based solutions. You will act as the senior escalation point, providing guidance and support to junior team members and collaborating with other IT professionals to enhance service delivery.
Your day-to-day tasks will involve troubleshooting issues related to networking, such as routing, DNS, VPN, and Wi-Fi configurations. You will also work with identity management systems and be involved in supporting VPN and Zero Trust Network Access (ZTNA) solutions. A strong understanding of cloud platforms and network security will be essential for success in this position.
This role is ideal for someone with a solid background in IT support and a passion for technology. You should be comfortable working in a fast-paced environment and have a knack for problem-solving. Key requirements include a deep knowledge of networking principles and experience with cloud services. If you enjoy tackling complex challenges and want to work with cutting-edge technologies, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.