As a Senior IT Support professional, you'll play a crucial role in maintaining and enhancing IT operations. Your expertise will ensure that the network environments are secure and efficient, directly impacting the company's performance.
In this Senior IT Support role at Network IT, you'll be at the forefront of managing IT operations. Your main responsibility will be to support hybrid network environments, ensuring they are secure, scalable, and high-performing. You'll work closely with other teams to troubleshoot issues and implement solutions that enhance overall efficiency.
Your day-to-day tasks will include supporting Azure hub-and-spoke architecture and secure connectivity solutions. You'll also contribute to process optimisation by creating documentation and runbooks, which will help the support teams resolve issues more quickly. This role is ideal for someone who enjoys problem-solving and has a strong technical background.
To succeed in this position, you should have a minimum of 5 years of experience in IT operations or support, with at least 2-3 years in a senior escalation or advanced support role. A relevant IT qualification or certification is essential, as is a solid understanding of network environments and process optimisation.
If you're looking for a challenging role where your technical expertise can make a real difference, this position is a great fit. You'll be part of a professional team that values technical excellence and continuous improvement.
You'll be taken to the original listing on PNet to apply.