As an IT Desktop Support Technician, you'll be the go-to person for helping colleagues with their desktop computing needs. This role is perfect for someone who enjoys solving problems and providing excellent customer service.
In the role of IT Desktop Support Technician at Prime Meridian Direct, you will be the first point of contact for end users needing assistance with their desktop systems. Your day-to-day tasks will involve setting up and configuring desktop computers, installing software, and troubleshooting both hardware and software issues. You will work closely with users to provide guidance and support, ensuring they can effectively use their systems.
Your responsibilities will include: • Responding to support requests via phone, email, and ticketing systems. • Performing routine maintenance and updates to keep systems secure and running smoothly. • Managing IT inventory, ensuring accurate tracking of all desktop and laptop equipment.
To succeed in this role, you should have a completed IT degree and relevant certifications such as A+, N+, and Security+. Ideally, you will have 1 to 3 years of experience in desktop support or a similar IT role. Strong troubleshooting skills and the ability to communicate effectively with users are essential.
This position is well-suited for someone who enjoys a hands-on approach to technology and is eager to help others. You will work in an office environment, and while the role is primarily during regular hours, be prepared for on-call support when necessary.
You'll be taken to the original listing on Indeed to apply.