Join Uptime Solutions as a Tier 3 Engineer and play a key role in both project management and high-level support. This position is ideal for someone with extensive IT experience who enjoys mentoring others and tackling complex challenges.
Uptime Solutions is looking for a skilled Tier 3 Engineer to enhance their managed services team. This role combines project management with high-level technical support, making it essential for driving customer success. You will lead various infrastructure and cloud projects, ensuring that solutions are effectively implemented and aligned with client needs. Your expertise will be crucial in auditing security and mentoring junior engineers, fostering a culture of learning and growth within the team.
In your day-to-day work, you will manage internal and client projects, which may include migrations and deployments of network devices and cloud services. You will also serve as the go-to expert for complex technical issues, providing solutions and maintaining clear communication with clients and team members. Your responsibilities will include participating in project meetings, preparing project plans, and ensuring successful project completion.
To thrive in this role, you should have at least eight years of experience in IT support, preferably within a Managed Service Provider environment. A strong command of Windows Server, Active Directory, and cloud technologies like Azure and Intune is essential. Additionally, you will need to demonstrate your ability to document processes and train others effectively.
This position is perfect for someone who enjoys solving complex problems, mentoring others, and working in a collaborative environment. If you are passionate about technology and eager to take on new challenges, Uptime Solutions could be the right fit for you.
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