Werfnet is looking for a motivated Level 1 IT Technician to join their Network Operations Centre team. This role is perfect for someone who loves technology and enjoys solving technical issues in a customer-focused environment.
Werfnet is a growing ICT company based in the Northern Suburbs of Johannesburg, and they are seeking a Level 1 IT Technician to join their Network Operations Centre. This position is ideal for individuals who are passionate about technology and enjoy troubleshooting technical problems. As the first point of contact for service and network issues, you will play a crucial role in ensuring customer satisfaction.
In this role, your primary responsibilities will include logging, investigating, and performing initial troubleshooting of technical issues. You will manage the entire ticketing process, ensuring that clients are kept informed of progress and solutions in a timely manner. This position requires a proactive approach to problem-solving and excellent communication skills to effectively assist customers.
The ideal candidate for this role is someone who thrives in a customer-centric environment and is eager to learn and grow within the IT field. While prior experience is not necessary, a basic understanding of networking and IT systems will be beneficial. If you are looking to kickstart your career in IT and enjoy working in a collaborative team, this could be the perfect opportunity for you.
Key requirements for this position include: • Strong technical problem-solving skills • Ability to manage customer inquiries effectively • Willingness to learn and adapt in a fast-paced environment
Join Werfnet and be part of a supportive team that values growth and customer satisfaction.
You'll be taken to the original listing on PNet to apply.