As an IT Systems Manager at Teraco, you'll oversee the daily operations of the Server and Desktop Support teams. This role is perfect for someone who thrives in a fast-paced environment and is passionate about improving IT services.
Teraco is looking for an IT Systems Manager to lead the Server and Desktop Support teams. In this role, you will ensure that IT services are stable, secure, and efficient. Your day-to-day responsibilities will include overseeing operations, managing workloads, and ensuring timely resolution of support tickets. You will also analyze trends in service desk tickets to identify areas for improvement and drive corrective actions.
Your role will involve project management, where you will work with your team to compile project plans and monitor their execution. You will ensure that all projects align with the IT Roadmap and are delivered on time and within budget. Additionally, you will supervise the management of server infrastructure, ensuring that maintenance and updates are performed according to standards.
You will also be responsible for desktop and end-user support, managing the lifecycle of equipment and ensuring high levels of user satisfaction. As the first level of escalation for incidents, you will communicate effectively with stakeholders about root causes and corrective actions. Your analytical skills will be crucial in identifying systemic issues and improving service quality.
This role suits someone with a strong background in IT support and management, who is comfortable working in a fast-paced environment. You should have at least five years of experience in operational management and a passion for enhancing IT services. If you enjoy problem-solving and driving improvements, this could be the perfect opportunity for you.
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