Join Sabenza IT as a Senior AI Engineer, focusing on Voice AI and IVR systems. You'll develop innovative solutions to enhance customer interactions through advanced AI technologies.
At Sabenza IT, you'll be part of a team dedicated to transforming customer service through AI. As a Senior AI Engineer, your primary focus will be on developing and implementing advanced voice AI and IVR systems. You'll work closely with data scientists and software developers to create solutions that improve customer interactions and streamline call center operations.
Your day-to-day responsibilities will include: • Designing and building NLP models to understand and process customer queries. • Developing transcription and call analysis pipelines to extract insights from customer interactions. • Collaborating with cross-functional teams to integrate AI solutions into existing systems. • Analyzing data to refine models and improve performance.
This role is ideal for someone with a strong background in machine learning and natural language processing, particularly in the context of voice applications. You should have at least five years of experience in AI engineering, with a proven track record of developing and deploying machine learning models. Familiarity with cloud computing and call center technologies will be advantageous.
If you're passionate about leveraging AI to enhance customer experiences and thrive in a fast-paced environment, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.