This role is perfect for seasoned IT support professionals who excel in solving complex technical issues. You'll be a key player in maintaining system reliability and security in a fast-paced environment.
As a Senior Helpdesk / IT Operations Engineer at Network IT, you will be at the forefront of managing and supporting complex IT environments. Your role will involve troubleshooting and resolving issues in hybrid network setups, ensuring that systems are reliable and secure. You will act as a senior escalation point, guiding your team through high-impact technical challenges and incident responses during outages.
Your daily responsibilities will include: • Supporting incident response efforts and providing clear technical direction during outages. • Troubleshooting network issues, including VPN and cloud connectivity problems. • Taking ownership of escalations and driving automation and infrastructure improvements.
This position is ideal for someone with a strong background in IT operations and support, particularly those who enjoy tackling challenging technical problems. A relevant qualification in IT or Computer Science is essential, along with at least five years of experience in the field. If you thrive in a dynamic environment and are passionate about enhancing system efficiency and security, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.