The IMS 1st-line Support and Tester role is perfect for those looking to start a career in tech. You'll provide essential support for information management systems while gaining valuable experience in software testing and documentation.
In the IMS 1st-line Support and Tester role, you'll be the first point of contact for users needing help with the organization's Information Management Systems. Your day-to-day tasks will include troubleshooting user issues, managing support tickets, and performing basic configurations under supervision. You'll need to maintain a customer-focused mindset while ensuring that all queries are logged accurately and resolved in a timely manner.
You'll also be involved in software testing, where you'll execute structured test plans for new features and bug fixes. This includes developing integration tests for automated regression testing and documenting test results. Collaborating with QA Analysts and Developers will be key to validating fixes and ensuring that user needs are met in business-facing test cases.
Documentation is another important aspect of this role. You'll contribute to a well-structured knowledge base, updating SOPs and FAQs as system changes occur. Working closely with various teams, you'll help prepare training materials and maintain traceability of configuration and testing artifacts.
This role is ideal for someone looking to grow in the tech field, with opportunities to move into software development, quality assurance, or business analysis. A proactive approach to identifying process improvements and a willingness to learn new tools, such as low-code solutions, will set you up for success.
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