As an L3 IT Engineer, you'll be the go-to person for resolving complex technical issues for clients. Your role involves providing high-level support and ensuring client satisfaction through effective communication and problem-solving.
Equity People is looking for an L3 IT Engineer to join their team in Sunninghill. In this role, you will provide advanced technical support to a diverse external client base. Your primary responsibility will be to troubleshoot and resolve complex IT issues, ensuring that clients receive timely and effective solutions.
Day-to-day, you will interact directly with clients, both on-site and remotely, to address their technical needs. This role requires a strong understanding of IT systems and the ability to communicate effectively with clients to understand their challenges. You will be expected to manage multiple support requests while maintaining a high level of professionalism.
Key responsibilities include: • Providing L3 support to clients • Troubleshooting and resolving technical issues • Communicating effectively with clients to understand their needs • Ensuring compliance with service level agreements (SLAs)
This position is ideal for someone with a solid background in IT support who enjoys working in a fast-paced environment. If you have a passion for technology and a commitment to client satisfaction, this role could be a great fit for you. Strong problem-solving skills and the ability to work under pressure are essential for success in this position.
You'll be taken to the original listing on PNet to apply.