Werfnet is looking for a motivated Level 1 IT Technician to join their Network Operations Centre team. This role is perfect for someone who enjoys solving technical issues and thrives in a customer-focused environment.
Werfnet is a growing ICT company based in the Northern Suburbs of Johannesburg. They are currently seeking a Level 1 IT Technician to join their Network Operations Centre. This position is ideal for someone who is passionate about technology and enjoys resolving technical issues in a customer-centric setting.
As a Level 1 IT Technician, you will be the first point of contact for service and network problems. Your responsibilities will include logging, investigating, and performing initial troubleshooting of issues. You will also manage the complete ticketing process, ensuring that clients are kept informed of progress and solutions in a timely manner.
Key responsibilities include: • Providing first-level support to clients • Documenting and tracking issues in the ticketing system • Communicating effectively with clients regarding their issues • Collaborating with team members to resolve complex problems
This role suits individuals who are eager to learn and grow in the IT field. Strong problem-solving skills and a customer-focused attitude are essential. If you are looking to kickstart your career in IT support, this position offers a great opportunity to develop your skills in a supportive environment.
You'll be taken to the original listing on PNet to apply.