As an IT Support Technician II at Dedicated IT, you'll play a crucial role in assisting healthcare clients with their technology needs. This position is ideal for those who are passionate about problem-solving and customer service in a fast-paced environment.
Dedicated IT is a leading Managed Service Provider specializing in healthcare technology. As an IT Support Technician II, you will be part of a dynamic team that provides essential support to healthcare clients. Your day-to-day responsibilities will include fielding incoming calls, managing email tickets, and resolving technical issues efficiently while adhering to service level agreements (SLAs).
In this role, you will work closely with various client environments, gaining hands-on experience with a range of systems. You will be equipped with modern tools and hardware to enhance your support capabilities. A key aspect of your job will be mentoring junior teammates, sharing your knowledge, and fostering a collaborative work environment.
The ideal candidate for this position is someone who thrives in a customer-oriented setting and enjoys solving problems creatively. You should be dedicated, reliable, and willing to take ownership of your responsibilities. Empathy and strong communication skills are essential, as you will be interacting with clients and colleagues regularly.
To succeed in this role, you should have at least two years of experience in technical support, with a solid understanding of documentation practices. Familiarity with healthcare IT is a plus, but not mandatory. If you are looking for a role that offers growth opportunities and a supportive culture, this position at Dedicated IT could be a great fit for you.
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