As a Support Technician at Altron, you'll be the first line of defense for technical issues. Your role will involve troubleshooting and maintaining desktop and POS equipment to ensure smooth operations.
Altron is looking for a Support Technician to join their team in Cape Town. In this role, you will be responsible for providing technical support to customers, ensuring that their desktop and POS equipment is functioning properly. You will handle calls within the customer service level agreements, focusing on quick response and resolution times.
Your daily tasks will include troubleshooting technical issues, performing maintenance on equipment, and assisting customers with any inquiries they may have. This role is ideal for someone who enjoys problem-solving and has a passion for helping others. You will be working closely with customers to ensure their needs are met and that they have a positive experience.
Key responsibilities include: • Responding to customer support calls promptly • Diagnosing and resolving technical issues • Maintaining and troubleshooting desktop and POS systems • Ensuring compliance with service level agreements
To succeed in this role, you should have a Matric qualification and an A+ qualification is preferred. Strong technical skills and a customer-oriented mindset are essential. If you are looking to start your career in IT support and enjoy working in a collaborative environment, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.