As an IT Service Desk Analyst, you'll be the first point of contact for users needing technical support. This role is ideal for someone with solid experience in IT support and a passion for helping others solve their tech issues.
The IT Service Desk Analyst role at QE Services is essential for ensuring smooth IT operations within the company. Based in Bellville, this position involves providing first-line support to users, particularly for Microsoft 365 applications like Outlook, Teams, SharePoint, and OneDrive. You'll be responsible for troubleshooting and resolving technical issues, as well as supporting user onboarding and offboarding processes. Your day-to-day tasks will also include maintaining accurate IT asset records and providing remote technical support when necessary.
In this role, you'll need to have a solid background in IT support, with at least 3-5 years of experience in a Service Desk environment. An IT support certification such as CompTIA A+ or Network+ is a must, as it demonstrates your technical knowledge. While supervisory experience is not required, it would be beneficial, especially if you aspire to take on leadership roles in the future.
The ideal candidate is someone who enjoys problem-solving and has a strong customer service mindset. You should be comfortable working in a fast-paced environment where you may need to escalate complex issues to second-line support or relevant vendors. If you have experience with Mobile Device Management and endpoint security, that would be a plus, but the primary focus will be on providing excellent support to users and ensuring their IT needs are met efficiently.
You'll be taken to the original listing on PNet to apply.