As a Quality Assurance Advisor at Huntswood, you'll focus on evaluating agent performance and providing insights to improve operations. This role is ideal for someone with a keen eye for detail and strong communication skills.
Huntswood is looking for a Quality Assurance Advisor to join their team in Durban, focusing on the retail sector. In this role, you'll be responsible for monitoring and evaluating agent performance through call assessments. Your insights will help identify trends and areas for improvement, ultimately enhancing the overall customer experience.
Day-to-day, you'll analyze call data and generate reports that reflect agent performance. You'll need to communicate your findings effectively to the team, ensuring that everyone understands the key metrics and areas that require attention. Strong interpersonal skills are essential, as you'll be working closely with agents and management to implement improvements.
This position is well-suited for individuals who have experience in call monitoring, either as an agent or an assessor. Your ability to analyze data and provide actionable insights will be crucial in driving performance enhancements. If you're detail-oriented and enjoy working in a fast-paced environment, this role could be a great fit for you.
Key requirements include: • Experience in call monitoring or quality assurance • Strong analytical skills for trend analysis • Excellent communication and interpersonal skills
If you're ready to contribute to a team that values quality and performance, consider applying for this role at Huntswood.
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