As a Senior Helpdesk Support L3, you'll tackle complex technical challenges and lead automation efforts. This role is perfect for someone who thrives in a fast-paced, technology-driven environment.
Network IT is looking for a Senior Helpdesk Support L3 to join their team in Johannesburg North. This role is designed for someone who enjoys solving intricate technical problems and has a strong background in IT operations. You will be the go-to person for complex incidents, providing support across various layers including cloud services, identity management, and networking. Your expertise will help drive automation and improve operational processes within the organization.
In your day-to-day work, you will handle escalated issues related to endpoint management, VPNs, and cloud-connected services. You will also be involved in advanced troubleshooting and hybrid network design, particularly with Microsoft cloud services and FortiGate technologies. Your responsibilities will include:
This role is ideal for someone with at least five years of experience in IT support, particularly in cloud and network environments. You should have a solid understanding of automation tools and be comfortable working with various technologies. If you thrive in a fast-paced, technology-driven environment and enjoy taking ownership of complex challenges, this position could be a great fit for you. Join Network IT and contribute to their mission of delivering top-notch IT support and solutions.
You'll be taken to the original listing on PNet to apply.