Werfnet is looking for a motivated Level 1 IT Technician to join their Network Operations Centre team. This role is perfect for someone who enjoys solving technical issues and thrives in a customer-focused environment.
Werfnet is a growing ICT company based in the Northern Suburbs of Johannesburg, seeking a Level 1 IT Technician to join their Network Operations Centre. This role is ideal for individuals who are passionate about technology and enjoy troubleshooting technical problems in a customer-centric setting. As the first point of contact for service and network issues, you will play a crucial role in ensuring customer satisfaction.
In this position, your main responsibilities will include logging, investigating, and performing initial troubleshooting of issues reported by clients. You will manage the entire ticketing process, ensuring that clients are kept informed about the progress and solutions to their problems. This role requires strong communication skills and the ability to work effectively under pressure.
Key responsibilities include: • Providing first-level support to clients • Managing and tracking service tickets • Communicating updates and solutions to clients in a timely manner
This role suits someone who is eager to learn and grow within the IT field. While prior experience is not required, a basic understanding of networking and IT systems will be beneficial. If you are a problem-solver who enjoys helping others, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.