Join a leading investment company as a Senior Call Centre AI Engineer in Cape Town. You'll be at the forefront of developing intelligent voice AI solutions that enhance customer interactions.
As a Senior Call Centre AI Engineer, you'll play a crucial role in developing and integrating advanced voice AI solutions for a top investment company. Your work will focus on creating intelligent customer-facing solutions that leverage AI voice agents and large language models. This position is based in Durbanville, Cape Town, and requires a hands-on approach to technology and problem-solving.
In your day-to-day responsibilities, you will: • Integrate voice AI using ElevenLabs AI Agents for natural and efficient Text-to-Speech and conversational voice interactions. • Implement guardrails, fallback logic, and escalation paths to ensure safe and accurate AI interactions that align with the company's brand. • Work with 3CX and SIP predictive dialers to enhance inbound and outbound campaigns.
This role is ideal for someone passionate about conversational AI and automation, looking to make a significant impact in a fast-paced environment. You should have a solid understanding of AI technologies and experience in integrating these solutions into existing systems. If you thrive in a dynamic team and are eager to push the boundaries of AI in customer service, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.