As an IT Support Technician, you'll be the go-to person for resolving technical issues. Your expertise will help keep systems running smoothly and users happy.
The IT Support Technician plays a crucial role in maintaining the technology infrastructure of the company. Based in Parow, Cape Town, you will be responsible for troubleshooting and resolving hardware and software issues for users. Your day-to-day tasks will involve responding to support requests, diagnosing problems, and providing effective solutions to ensure minimal downtime.
In this role, you will work closely with other IT team members to manage and maintain computer systems, networks, and peripherals. You will also assist in setting up new equipment and ensuring that all systems are updated and secure. Your technical skills will be essential in providing support for various applications and systems used within the organization.
Key responsibilities include: • Responding to user inquiries and support requests • Diagnosing and resolving technical issues • Installing and configuring hardware and software • Maintaining documentation of support activities • Collaborating with team members on IT projects
To succeed in this position, you should have a strong background in IT support, with at least 5 years of experience. Essential qualifications include a Matric certificate and relevant certifications such as CompTIA A+ and N+. Your ability to communicate effectively and work well under pressure will be vital in ensuring user satisfaction and operational efficiency.
You'll be taken to the original listing on CareerJet to apply.