As a Mid Level IT Technician, you'll be the go-to person for resolving IT issues both remotely and onsite. Your ability to communicate effectively with clients and management will be key to your success in this role.
In this role as a Mid Level IT Technician, you will be responsible for providing technical support to clients, both remotely and in person. Your day-to-day tasks will involve troubleshooting IT issues, managing support tickets, and ensuring that clients receive timely and effective assistance. A friendly and professional demeanor is essential, especially when handling stressful situations.
You will work closely with both clients and management, so strong communication skills are a must. Your experience with IT ticketing systems will help you track and resolve issues efficiently. This role is ideal for someone who enjoys problem-solving and has a passion for technology.
Key responsibilities include: • Providing remote support to clients • Visiting client sites for onsite support • Managing and resolving IT tickets in a timely manner • Communicating effectively with clients and team members
This position suits individuals who are proactive, detail-oriented, and have a strong customer service mindset. If you have a solid background in IT support and enjoy working in a dynamic environment, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.