As a Senior IT Helpdesk Technician, you'll tackle complex technical issues and enhance support processes. This role is ideal for someone with a strong background in IT support and a knack for problem-solving.
Dash BPO is looking for a Senior IT Helpdesk Technician to join their team in Randburg. In this role, you will provide advanced technical support to users, helping them resolve complex IT issues. Your day-to-day tasks will involve troubleshooting hardware and software problems, guiding users through solutions, and ensuring that their IT experience is smooth and efficient.
You will also have the opportunity to identify repetitive tasks that can be automated, allowing you to streamline processes and improve overall efficiency. Working with PowerShell scripts will be a key part of your responsibilities, so familiarity with scripting and automation tools is essential.
This position is suited for someone with at least three years of experience in IT support, particularly in a Tier 2 environment. You should have strong problem-solving skills and the ability to communicate technical information clearly to non-technical users.
Key responsibilities include: • Providing advanced technical support to users • Troubleshooting hardware and software issues • Assisting with PowerShell scripting and automation • Identifying opportunities for process improvement
If you enjoy working in a supportive and collaborative environment and have a passion for technology, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.