Join Uptime Solutions as a Tier 3 Engineer and play a crucial role in both project management and high-level customer support. This position is ideal for someone with extensive IT experience who enjoys mentoring others and tackling complex technical challenges.
Uptime Solutions is looking for a skilled Tier 3 Engineer to enhance their managed services team. This role is a blend of project management and high-level support, making it perfect for someone who thrives in a dynamic environment. You will lead various infrastructure and cloud projects, ensuring that customer needs are met with innovative solutions. Your expertise will be vital in guiding junior engineers and resolving complex technical issues that arise during projects.
In your day-to-day work, you will manage internal and client projects, including migrations and deployments of various systems. You'll also be responsible for auditing client environments for security vulnerabilities and implementing best practices for system management. Clear communication is key, as you will need to keep clients informed and engaged throughout the project lifecycle.
The ideal candidate will have at least eight years of experience in IT support, particularly within a Managed Service Provider (MSP) context. Proficiency in technologies such as Windows Server, Active Directory, and Microsoft Office 365 is essential. You should also be comfortable with systems virtualization and have a strong understanding of network troubleshooting.
This role is suited for someone who is passionate about technology and enjoys mentoring others. If you are eager to tackle complex challenges and contribute to a collaborative team, Uptime Solutions could be the right fit for you.
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