Join a global law firm as an IT Service Desk Analyst in Sandton. You'll be the first point of contact for IT support, helping to resolve issues and ensure smooth operations. This role is perfect for someone with strong communication and problem-solving skills.
As an IT Service Desk Analyst at a global law firm in Sandton, you will play a crucial role in providing first and second line IT support to customers. Your day-to-day responsibilities will include managing and resolving IT issues, setting up equipment for meetings, and ensuring compliance with IT policies. This position requires you to be proactive and responsive to the needs of your colleagues and clients.
In this role, you will be responsible for: • Managing IT support tickets and ensuring timely resolution • Setting up IT equipment for boardroom meetings and video conferences • Maintaining accurate records of IT stock and equipment movements • Referring unresolved issues to third-line support teams • Ensuring compliance with IT policies and procedures
The ideal candidate will have a relevant IT qualification, such as A+, N+, or MCITP, and possess strong communication and problem-solving skills. This role is well-suited for someone who enjoys working in a fast-paced environment and is eager to learn and grow within the IT support field. If you are looking for an entry-level position where you can develop your skills and contribute to a professional team, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.