Join Uptime Solutions as a Level 3 Support Engineer and be the go-to person for technical issues. This remote role is perfect for someone with a strong background in Microsoft technologies and networking, eager to support clients and enhance service delivery.
Uptime Solutions is looking for a Level 3 Support Engineer to join their Service Team. In this role, you will provide remote and telephone-based technical support to clients, acting as a key escalation point for complex issues. Your expertise will help ensure smooth project deployments and transitions into business-as-usual operations. This position is ideal for someone who thrives in a fast-paced environment and enjoys working with a variety of clients.
Your daily responsibilities will include resolving technical issues escalated from Level 1 and 2 engineers, monitoring live systems, and ensuring reliability and availability. You will also support project delivery, including migrations and new infrastructure deployments, while providing technical guidance to other team members. Strong communication skills are essential, as you will interact directly with clients and third-party vendors.
To succeed in this role, you should have at least two years of experience in a Level 3 support position, preferably within a Managed Service Provider. Advanced knowledge of Microsoft technologies, networking concepts, and experience with ticket management systems are crucial. Relevant certifications such as Microsoft AZ-104, CompTIA Network+, and Cisco CCNA will be beneficial.
This role requires a proactive mindset and strong problem-solving skills, as well as a commitment to continuous learning. If you are adaptable and enjoy mentoring others, this position will allow you to shape the Service Delivery Team and enhance the overall client experience.
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