As a Customer Support Technician at Immersive Technologies, you'll be the go-to person for technical support. Your role will involve both field-based and remote assistance, ensuring customers have a seamless experience with their products.
Immersive Technologies is looking for a Customer Support Technician to join their team in Johannesburg. This role is essential for providing both field-based and remote support to customers, ensuring they receive the best possible experience with the company's products. You will be responsible for installation, commissioning, maintenance, and repairs, as well as troubleshooting any issues that arise.
In your day-to-day work, you will interact with customers to understand their needs and provide effective solutions. Your technical aptitude will be crucial as you perform upgrades and fault finding to keep systems running smoothly. This position is ideal for someone who enjoys problem-solving and has a passion for helping others.
Key responsibilities include: • Providing technical support to customers both on-site and remotely • Installing and commissioning equipment • Performing maintenance and repairs as needed • Troubleshooting and resolving technical issues
The role suits individuals who are proactive, have strong communication skills, and are eager to learn. If you have a knack for technology and enjoy working with people, this could be a great fit for you. Join Immersive Technologies and help make a difference in customer support!
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