As a Field Support Technician, you'll be the go-to person for IT support in safety and security solutions. Your role involves troubleshooting and resolving technical issues while providing excellent customer service.
In this role as a Field Support Technician, you will be responsible for providing IT support specifically in the safety and security sector. Your day-to-day tasks will involve troubleshooting various technical issues, ensuring that systems are running smoothly, and assisting customers with their IT needs. You will be working closely with both hardware and software, so a solid understanding of Microsoft operating systems and networking is essential.
You will be expected to travel to different sites as needed, so having a valid driver's license is crucial. Your experience in IT, particularly in helpdesk and customer support, will be vital in resolving issues efficiently and effectively. You will also need to demonstrate strong fault-finding abilities to diagnose problems quickly.
This position is ideal for someone with a solid background in IT who enjoys hands-on work and interacting with clients. If you have a passion for technology and a knack for solving problems, this role could be a great fit for you.
Key responsibilities include: • Providing on-site technical support • Troubleshooting hardware and software issues • Assisting customers with their IT queries • Maintaining and configuring networking equipment • Documenting support requests and resolutions
To succeed in this role, you should have at least 5 years of IT experience, particularly in networking and customer support. Your ability to communicate effectively and work independently will also be important in ensuring customer satisfaction.
You'll be taken to the original listing on CareerJet to apply.