As a Regional Technical and Business Support Officer at Al Baraka Bank, you'll play a key role in providing IT support across the Gauteng region. This position is ideal for someone with a solid background in desktop and service desk support who enjoys working in a dynamic environment.
In this role, you will be responsible for providing technical and business support to the Gauteng region of Al Baraka Bank. Your main focus will be on assisting with IT-related issues, ensuring that all systems run smoothly, and providing support during marketing events and corporate sessions. This position requires a proactive approach to problem-solving and a commitment to delivering excellent customer service.
You will work closely with various teams to understand their technical needs and provide solutions that enhance their operations. Your day-to-day tasks will involve troubleshooting IT issues, managing service desk requests, and ensuring that all desktop support functions are carried out efficiently. You will also assist in organizing and supporting corporate events, which may require some travel within the region.
Key responsibilities include: • Providing IT support to staff and clients in the region • Managing service desk requests and resolving technical issues • Assisting with the setup and support of corporate events • Collaborating with other teams to improve IT processes
To succeed in this role, you should have at least 2-3 years of experience in IT support, particularly in desktop and service desk environments. Strong communication skills and the ability to work well under pressure are essential. If you are a tech-savvy individual who enjoys helping others and thrives in a collaborative setting, this position could be a great fit for you.
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