As a Support Lead at Lesaka Technologies, you'll guide the IT Support team to deliver top-notch service. Your leadership will ensure that technical issues are resolved efficiently and effectively.
Lesaka Technologies is looking for a Support Lead to oversee their IT Support function in Johannesburg. In this role, you will lead a team responsible for providing desktop, endpoint, application, and connectivity support. Your main goal will be to ensure that the team delivers consistent and high-quality service to all users.
On a daily basis, you will manage escalated issues, ensuring they are resolved promptly. You will also be responsible for training and mentoring team members, helping them develop their skills and improve their performance. Strong communication and problem-solving skills will be essential as you interact with both your team and users to address their technical needs.
The ideal candidate for this position will have at least five years of experience in IT support, with a proven track record in a leadership role. You should be comfortable managing a team and have a solid understanding of technical support processes. Familiarity with ITIL practices and project management would be beneficial, but the key is your ability to lead and inspire your team.
If you are passionate about technology and enjoy helping others, this role could be a great fit for you. You will play a crucial role in ensuring that the IT Support team operates smoothly and effectively, contributing to the overall success of Lesaka Technologies.
You'll be taken to the original listing on CareerJet to apply.