Neo Batho is looking for an experienced IT Support Technician to join their team in Pretoria East. This role is perfect for someone who enjoys solving technical issues and providing excellent customer service.
As an End User Support Technician at Neo Batho, you'll be part of a dynamic team dedicated to ensuring the smooth operation of IT systems. Your day-to-day responsibilities will include providing first-line technical support for a variety of devices such as desktops, laptops, and printers, as well as standard business applications. You'll be the go-to person for troubleshooting issues and assisting users in a fast-paced environment.
In this role, you will log, track, and manage support requests using a helpdesk or ticketing system. You'll need to be proactive in resolving issues and, when necessary, escalate more complex problems to second-line support or external vendors. Your expertise in Microsoft 365, Windows OS, and related tools will be essential in helping users navigate their technical challenges.
This position is ideal for someone with at least three years of experience in IT support or a similar helpdesk environment. If you are technically skilled, enjoy working with people, and thrive in a busy setting, this role could be a great fit for you. Strong troubleshooting skills and a customer-focused attitude are key to succeeding in this position.
You'll be taken to the original listing on PNet to apply.