Join Sedna as an IT Support Technician and play a key role in enhancing service delivery and customer experience. This position is ideal for someone with a strong technical background and a passion for solving complex IT issues.
Sedna is looking for an experienced IT Support Technician to enhance our service delivery and customer experience. In this role, you will be part of a dedicated team that provides support at our Head Office and other designated sites. Your expertise will be crucial in resolving complex technical issues and contributing to advanced IT initiatives within the organization.
As an IT Support Technician, your day-to-day responsibilities will include leading configuration and troubleshooting efforts across various platforms, including Cisco and HP. You will also perform root cause analysis to identify and resolve recurring issues, ensuring that our systems are optimized and up to date. Being available for on-call rotations to handle critical incidents will be a key part of your role, providing essential support during emergencies.
This position is well-suited for someone with a strong technical background and a passion for customer service. You should have at least three years of experience in IT support, with a proven track record in service delivery. Familiarity with system design and optimization will be beneficial, as will experience with RF platforms. If you thrive in a dynamic environment and enjoy solving complex problems, this role could be a great fit for you.
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