As a Senior Call Centre AI Engineer, you'll focus on creating intelligent systems that enhance call center operations. Your expertise in Python and AI technologies will be crucial in building solutions that analyze and improve customer interactions.
In this role, you'll be part of a team dedicated to enhancing call center operations through advanced AI technologies. Your main responsibility will be to design and implement event-driven architectures that facilitate real-time data exchange between AI systems and operational platforms. This will involve working with Python and Node.js to create efficient and scalable solutions.
You will also build automated call transcription and analysis pipelines using Python and PostgreSQL. This means you'll be extracting insights from every customer interaction, which is vital for improving service quality and operational efficiency. Your deep understanding of AI/ML libraries like LangChain, LlamaIndex, and Hugging Face will be essential in developing these systems.
This position is ideal for someone with a strong background in machine learning and a passion for applying AI to real-world problems. You should be comfortable working in a fast-paced environment and have a knack for problem-solving. Key requirements include proficiency in Python and experience with relevant AI technologies.
Overall, this role is suited for a senior professional who is eager to make a significant impact in the call center industry through innovative AI solutions.
You'll be taken to the original listing on PNet to apply.