As an Internal IT Support Officer, you'll play a crucial role in maintaining IT systems across multiple locations. This position is ideal for someone with solid experience in IT support and a knack for problem-solving.
Lesley Snyman and Associates is looking for an Internal IT Support Officer to lead their IT function across multiple sites. In this role, you will ensure that the IT infrastructure is reliable and secure, providing essential support to end-users at both the Head Office and branch locations. Your day-to-day responsibilities will include troubleshooting hardware and software issues, maintaining network connectivity, and managing relationships with third-party IT vendors.
You will be responsible for delivering 1st and 2nd-line support, which means you will directly assist users with their IT problems and ensure that all systems are functioning optimally. Additionally, you will oversee the procurement of IT hardware and manage asset registers, ensuring that all equipment is accounted for and maintained throughout its lifecycle.
The ideal candidate will have a minimum of three years of experience in an internal IT support role, with a strong understanding of cybersecurity practices and network management. Experience in developing IT policies and managing vendor relationships will be advantageous. This role suits someone who is proactive, enjoys problem-solving, and is comfortable working in a fast-paced environment.
Key responsibilities include: • Providing 1st and 2nd-line IT support to users across multiple locations • Maintaining network infrastructure and ensuring connectivity • Managing IT hardware procurement and asset management • Overseeing third-party IT vendors and service providers • Implementing cybersecurity measures and risk mitigation strategies.
If you are looking to take the next step in your IT career and thrive in a dynamic setting, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.