As an End User Support Technician, you'll be the go-to person for technical support in a dynamic environment. Your role will involve troubleshooting and resolving issues with various end-user devices while ensuring excellent service delivery.
The End User Support Technician at DLK Group plays a crucial role in maintaining the functionality of end-user computing environments. You will provide technical support for devices such as desktops, laptops, tablets, and smartphones. Your day-to-day responsibilities will include troubleshooting hardware and software issues, ensuring timely restoration of services, and maintaining effective communication with users and stakeholders. This role is ideal for someone who enjoys problem-solving and has a strong customer service orientation.
In this position, you will be responsible for recording, tracking, and managing incidents while adhering to service standards. You will also provide field support across various locations, which may require travel within the metro area. Strong communication skills are essential, as you will need to build positive relationships with both technical teams and business users.
To qualify for this role, you should have a minimum of 2 years of relevant IT support experience and hold a National Diploma, Degree, or relevant technical certification such as MCSE. An ITIL certification is also beneficial. You must be physically fit to perform the duties required and possess a valid driver's license. The role involves shift work, including weekends and public holidays, so flexibility is key.
If you thrive in a fast-paced environment and enjoy helping others with their technical challenges, this position could be a great fit for you. Your ability to work both independently and as part of a team will be crucial to your success in this role.
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