As a Service Desk Engineer, you'll be the go-to person for resolving technical issues and providing support to users. This role is perfect for someone who enjoys problem-solving and working in a fast-paced environment.
Network Contracting Solutions is looking for a mid-level Service Desk Engineer to join their team in Johannesburg North. In this role, you'll provide second-line technical support for escalated incidents and service requests. You'll be responsible for assisting end-users through various channels, including remote tools, phone calls, and on-site visits when necessary. This position is ideal for someone who thrives in a fast-paced, SLA-driven environment and enjoys tackling complex technical challenges.
Your day-to-day responsibilities will include resolving technical issues, managing escalations, and ensuring that service requests are handled efficiently. You'll work closely with other IT professionals and have the opportunity to take ownership of your tasks, making a real impact on the team's performance. Strong communication skills are essential, as you'll be interacting with a diverse user base.
To succeed in this role, you should have 2-5 years of experience in IT support, particularly in a Service Desk setting. A proactive attitude and a solutions-driven mindset will help you excel. If you're ready to take your IT support career to the next level and enjoy working in a high-performance environment, this role is for you.
You'll be taken to the original listing on PNet to apply.